I’m Olivia, a product Strategist.

I help businesses make smart decisions that drive great products by helping them understand their people first.

 
 

My Story

I’m currently a Senior Product Researcher @ First American, where I lead end-to-end research initiatives that inform product strategy across a suite of tools helping real estate professionals, home buyers, and sellers navigate complex residential transactions.

Previously, I was a UX Consultant @ the DX Center, partnering with clients like the Cooper Hewitt Museum and USA Rugby to enhance their digital experiences through research-driven product strategy. While earning my master’s, I worked as a research assistant @ Pratt Institute, studying how people interact with voice assistants and coauthoring several peer-reviewed papers that furthered research in the field.

I hold a master’s degree in Information Experience Design from Pratt Institute and a bachelor’s degree in International Studies from Virginia Commonwealth University. With a foundation in both information science and social science, I bring a multidimensional approach to understanding people and technology. My background in UX and research helps me to make confident, evidence-based decisions and deliver solutions that align business goals with real human needs.